Shipping Policy:

Please note: Delivery estimates are from the date of dispatch and NOT from the date of purchase.

All delivery time estimates are subject to stock availability and receiving your completed order by 2:00pm.

Orders placed after 2:00pm will be processed the next working day.

Shipping days are Tuesday, Thursday and Saturday, unless advised differently (usually during promo events/special occasion/shows/others, but this will always be clearly stated and explained in post regarding said events/promotions/others).

If for any reason we expect that your order will not arrive within the specified times, we will e-mail/call or text you shortly after receiving your order. 

Please note we are using "Drop off to the closest location" delivery service as this assures the quickest way for your delivery to be made in timely manner.

What delivery methods do you use?

In Reading we deliver for FREE (order over £12.50!) and next day!

All orders are dispatched with Royal Mail (Tracked 24 or Tracked 48- unless differently chosen)

How long will my products take to be delivered?

Products to be delivered in Reading are all by appointment when ordering only, please contact us via messenger or WhatsApp to arrange a safe drop off.

If you selected our standard delivery service, we will deliver your products from 2-4 working days (excluding Bank Holidays) from the date of purchase. Email purchase confirmation will have the expected delivery date on, please check for details on receipt.

Express delivery may take from 1-2 working days. Next Day deliveries are NOT guaranteed, unless by arrangement in Reading!

Our couriers have a very high success rates of deliveries but occasionally things can go wrong.

Feed Pets UK Ltd does not take any responsibility for any other loss and order undelivered on time may cause.